Welcome to ICSI Ltd!

We are delighted that you have chosen ICSI Ltd to help with your on-line educational or training needs. The following pages create the terms and conditions of a contract between you and us which covers (a) your use of our website and (b) how we make our learning program available to you.

Whilst the full terms and conditions of this contract are set out further below, we have summarised the key terms of the contract as follows. Please note that this summary does not form part of our contract and if there is any conflict then you will need to rely on the contract itself.


(a) Website use

We are licensed to use all the content on our website. Please respect the content.

You are not allowed to commercialise our website or the content on it (ie you are not allowed to make money or attract advertising to another business by using our website).

You can share our Homepage URL with others but if you only link to part of our website or copy and paste parts of it you have to acknowledge where the content comes from.

We are not responsible for the content or any viruses etc on sites that we may link to.

Privacy and Data Protection – We comply with all relevant laws on Privacy and Data Protection. In general this means that we will only collect or process personal information for specific and lawful purposes, we won’t collect more than we need for those purposes or keep it for longer than necessary, we’ll do our best to keep it accurate, and we’ll keep it as safe as we can. Please see our privacy policy for more details.

(b) Registering on our Courses

You need to be aware that our Partner Institutions may have their own terms, policies and procedures regarding your eligibility to participate in our courses. If you do not meet those criteria, you will not be permitted to register for them on our platform.

If you are given any credit or certification for a course, that will be the entire responsibility of our Partner Institution and you should contact them for any issues you have about that.

You may only use the content on our platform for your own personal or business learning and you are not allowed to adapt it or distribute any of it to anybody else.

You may be able to post your own content on our site. We don’t make any claim to ownership of that content but you do give us a licence to use, exploit and sublicense it for any purposes associated with the provision of the website or the course. You are responsible for making sure the content of what you post does not infringe the copyright or other rights of third parties and you may be liable to them and to us for any loss or damage that they or we suffer for content you publish which infringes the rights of others.

The content we provide on our platform is owned by us or by our Partner Institutions. You have no rights over that content except as provided in the contract.


The following terms and conditions (the “Terms”) apply to our provision and your use of the information, services and materials (“Online Content and Courses”) through ICSI Ltd website (the “Website”) including you visiting and browsing the Website (being a “Visitor”) and registering with ICSI Ltd as a student (a “Learner”).

Please read these Terms carefully. These Terms are not negotiable. If you do not agree to them, you must stop using the Website and the Online Content and Courses immediately.

1.About Us

1.1 In these Terms, references to “we” or “us” are to references to “we” or “us” are to ICSI Limited, a company incorporated in England and Wales (registered number 08680530 ) whose registered office is 655 Milton Keynes Business Centre,  Foxhunter Drive,  Linford Wood, Milton Keynes MK14 6GD, United Kingdom

1.2 In these Terms, references to “you” or “your” are references to you whether as a Learner or Visitor.

1.3 ICSI Ltd offers Online Content and Courses from universities and other educational institutions from across the world (“Partner Institutions”).

1.4 If you have any questions about these Terms or wish to contact us for any reason please click on “support” and select “contact support”, which can be found on the Website.

2. Using the Website (Learner conduct)

2.1 By using this Website and the Online Content and Courses, you confirm that you have read, agree and are in compliance with these Terms and the Policies (each as amended from time to time). Use of the Website and access to the Online Content and Courses by anyone under the age of 13 is strictly prohibited.

2.2 Your use of and access to this Website and the Online Content and Courses are subject to the following conditions (“Acceptable Use Conditions”), and you agree that failure to comply with any one of the Acceptable Use Conditions will constitute a breach of these Terms. The Acceptable Use Conditions are as follows:

You agree to use the Website and access the Online Content and Courses only for lawful purposes and your use of the Website and Online Content and Courses is in no way unlawful or fraudulent, and does not have the intention or effect of damaging us or our Institutional Partners either reputation ally or financially;

You agree not to use or access the Website or the Online Content and Courses for the purpose of harming or attempting to harm minors in any way;

You agree not to distribute all or any part of the Website or Online Content and Courses in any medium without our prior written consent, unless such distribution is offered through the functionality of the Website and permitted by these Terms including, without limitation, under section 6.11;

You agree not to alter or modify any part of the Website or the Online Content and Courses;

You agree not to access the Website or Online Content and Courses through any technology other than the software provided by us or enabled via API’s or other generally available third-party web browsers such as Chrome, FireFox, Safari or Internet Explorer;

You agree not to (and will not attempt to) circumvent, disable or otherwise interfere with any security related features of the Website or any features that (i) prevent or restrict use or copying of content or (ii) enforce any limitations on you, the use of the Website or access to the Online Content and Courses;

You agree not to knowingly transmit any data or send or submit any content that contains viruses, Trojan horses, worms, time-bombs, key-stroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;

You agree not to use or access the Website or Online Content and Courses for any commercial uses or for the benefit of any third party, including but not limited to: the sale of access to the Online Content and Courses or any associated content;

the solicitation of business in the course of trade or in connection with a commercial enterprise; and the solicitation of any Visitors or Learners of the Website with respect to their content for commercial purposes;

You agree to use the Website and access the Online Content and Courses in a way which does not infringe the rights of third parties or restrict or prevent anyone else’s use and enjoyment of the Website, Online Content and Courses;

You agree not to ask for, collect or harvest any personal data of any Visitor or Learner of the Website or Online Content and Courses;

You agree not to post, upload, email or otherwise transmit to or otherwise cause us to email, transmit or otherwise distribute chain letters, surveys or studies, calls to action, junk mail, pyramid schemes, incentives (monetary or click-based), spimming or spamming, or bulk communications of any kind, whether or not for commercial or non-commercial purposes;

You will not copy, reproduce, create derivative works of, distribute, transmit, broadcast, display, sell, license, or otherwise exploit any content contained on the Website (including without limitation the Online Content and Courses) for any other purpose other than as permitted by these Terms without our prior written consent;

You agree not to use the Website or the Online Content and Courses in any manner intended to damage, disable, overburden or impair any ICSI Ltd server or the network(s) connected to any ICSI Ltd server, or infringe any requirements, procedures, policies or regulations of any servers or networks connected to the Website;

You agree not to use any high volume, automated, or electronic means to access the Website or the Online Content and Courses (including without limitation robots, spiders or scripts);

You agree not to frame the Website or the Online Content and Courses, place pop-up windows over its pages, or otherwise affect the display of its pages;

You agree not to access or attempt to access any other Visitor or Learner’s account or falsely state, impersonate, or otherwise misrepresent your identity, including but not limited misrepresenting your affiliations with a person or entity, past or present;

You agree not to force headers or otherwise manipulate identifiers in order to disguise the origin of any communication transmitted through the Website; and

You agree not to send, knowingly receive, submit, download, use or re-use any material which does not comply with these Terms and the Policies).

2.3 You agree to comply with these Terms in relation to any Learner Content (as defined in paragraph 6.1 below) provided by you in connection with the Online Content and Courses and in connection with the ability to post messages (as further detailed in paragraphs 6.6 to 6.9 below).

2.4 We grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases.

2.5 You acknowledge and agree that the form and nature of the Website and Online Content and Courses which we provide may change from time to time without prior notice to you.

2.6 Whilst we do all we can to ensure that the Online Content and Courses are of a high standard, you understand and acknowledge that, in using the Website and Online Content and Courses, you may be exposed to content from our Partner Institutions that is factually inaccurate, offensive if taken out of context, indecent to certain people, or otherwise objectionable to you. We are not responsible (legally or otherwise) for any claims you may have against us in relation to this type of content.

2.7 You acknowledge and agree that we may stop (permanently or temporarily) providing the Website, Online Content and Courses (or any part of the Online Content and Courses) to you or to Learners generally for whatever reason, at our sole discretion, without prior notice to you.

2.8 You agree that you are solely responsible for (and that we have no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences of that breach (including, but not limited to, any loss or damage which we or any third party may suffer).

3. Registration and Accounts

3.1 Any Visitor can view the Website, but in order to participate fully in all activities on the Website and take part in the Online Content and Courses, you must register for a personal account on the Website (a “Learner Account”) by providing a name, an email address and a password. You agree that you will never divulge or share access or your access information to your Learner Account with any third party for any reason.

3.2 In setting up your Learner Account, you may be prompted or required to enter additional information, including date of birth, location and any other information that will help other Learners get to know you and help us to tailor the services to suit you.

3.3 You undertake to us that all information provided by you in relation to your Learner Account is and will continue to be accurate, current and complete at all times and that you will maintain and update your information to keep it accurate, current and complete.

3.4 By registering with ICSI Ltd for a Learner Account, you agree (in addition to the Acceptable Use Conditions above) that you:

(a) are, and will continue to be, registered for the Website only once and will not set up multiple Learner Accounts;

(b) will not let anyone else use your Learner Account;

(c) will not cheat on any assignment or exam relating to the Online Content and Courses, nor share solutions to homework assignments or exams; and

(d) will notify the administrators of the relevant Online Content and Courses (the “Course Administrator”), immediately if you become aware of any other Learner cheating or breaching these Terms.

3.5 If you are disqualified for any reason under paragraph 3.4(a), (b) or (c), we may prohibit your access or participation in the Online Content and Courses.

4. Course Providers

4.1 We may make certain Online Content and Courses available to Learners who are registered students and/or employees of our Partner Institutions and other educational institutions, corporates, sponsors, non-profit organisations and individuals (together “Course Providers”).

4.2 Your access to such Online Content and Courses may be provided to you through your Learner Account. You acknowledge and agree that any Online Content and Courses affiliated with a Course Provider may be subject to terms, policies and procedures of the applicable Course Provider in addition to these Terms. If you are a student registered or enrolled at, or are otherwise participating in, a Partner Institution and are taking Online Content and Courses for credit, certification or other formal recognition of learning (as applicable) (“Accreditation”) through that Partner Institution, you acknowledge and agree that:

(a) the Partner Institution may have its own terms, policies or procedures regarding your eligibility to participate in the Online Content and Courses, your participation in the Online Content and Courses, the requirements or prerequisites for receiving Accreditation for the Online Content and Courses, and your educational or student records as they may relate to your participation and performance in the Online Content and Courses; and

(b) your educational or student records are maintained by the Partner Institution (and not by us), including for purposes of completing the courses you are registered for at such Partner Institutions, assigning Accreditation.

4.3 We and the Course Administrator reserve the right to cancel, interrupt or reschedule any Online Content and Courses or modify, revise, or alter its content, as well as the associated values, assignments, tests, quizzes, exams, projects and other evaluations of progress without cause or notice to you.

4.4 For some Online Content and Courses, subject to your satisfactory performance as determined in the sole discretion of the Course Administrator and/or the Partner Institution, you may be eligible to purchase (or be awarded, as the case may be) products recording your participation in the relevant Online Content and Courses, including (but not limited to) a statement, certificate, acknowledgment or similar issued by us and/or the Course Provider (a “Product”). You acknowledge that, unless expressly stated at the time of purchase, any Product will not be affiliated with any university or other certifying institution, and will not stand in the place of a course taken at a Partner Institution or convey academic credit or certification for any Partner Institution and you acknowledge that the Course Administrator will not be obligated to make any attempts to get the course recognised by any Partner Institution or other educational establishment.

4.5 If you are a Learner taking any Online Content and Courses for Accreditation at a Partner Institution, any Accreditation may only be awarded directly by that Partner Institution based on its own policies and procedures, and you may be required by that Partner Institution to be registered or enrolled with that Partner Institution in order to receive Accreditation. In any event, we will not have any authority or responsibility with respect to any award of Accreditation for any Online Content and Courses.

4.6 We may make certain revision books and study aids available for purchase while you are participating in the Online Content and Courses. We will provide links to third party websites to enable you to make these purchases.

4.7 An organisation (which may be a Partner Institution, your employer, or a third party otherwise working together with ICSI Ltd may invite you to (i) participate in a specific course, or (ii) join their organisation on ICSI Ltd. By accepting the organisation’s invitation you agree to abide by any additional terms and conditions, policies and procedures issued or made available to you prior to your acceptance of the invitation sent to you by the inviting organisation; and

5. Licence to use

5.1 Subject to your compliance with these Terms, we grant you a fully revocable, worldwide, non-exclusive, non-transferable, non sub-licensable limited right and licence:

to access, internally use and display the Website and Online Content and Courses as an individual only at your location solely as necessary to browse and/or participate in the Online Content and Courses as permitted by these Terms; and

to download permitted content from the Online Content and Courses so that you may exercise the rights granted to you by these Terms.

5.2 You must abide by all copyright notices or restrictions contained on the Website or the Online Content and Courses. You may not delete any attributions, legal or proprietary notices on the Website or the Online Content and Courses.

5.3 Certain Partner Institutions may, at their own discretion, make available certain Online Content and Courses under a Creative Commons licence (non-commercial). Should Partner Institutions choose to do this, it will be clearly identified on the appropriate Online Content and Courses page of the Website and we acknowledge that the Creative Commons licence will override certain of these Terms as appropriate. A full copy of the relevant Creative Commons licence will be available from a link at that point.

6. Your Content

6.1 Throughout your use of the Website and the Online Content and Courses, you may be able to provide content to the Website by uploading notes and replies, Learner discussions, profile pages, other content and media for social interaction, and written assignments, surveys, questions, hypothetical, examples, etc. (collectively, “Learner Content”).

6.2 We do not claim ownership of any Learner Content you may submit or make available for inclusion on the Website or Online Content and Courses. Accordingly, subject to the licence granted to us and any applicable Partner Institution, the Learner will be the sole and exclusive owner of any and all rights, title and interest in and to the Learner Content.

6.3 With respect to any Learner Content you submit to us or that is otherwise made available to us, you grant us an irrevocable, worldwide, perpetual, royalty-free and non-exclusive licence to use, distribute, reproduce, modify, adapt, publicly perform and publicly display or otherwise exploit such Learner Content on the Website and/or in the Online Content and Courses, with the right to sublicense such rights for any purpose associated with the provision of the Website and the Online Content and Courses. We reserve the right to remove any Learner Content without notice at any time and for any reason.

6.4 To the extent that you provide any Learner Content, you represent and warrant that:

you have all necessary rights, licences and/or clearances to provide such Learner Content and permit us to use and publish such Learner Content as provided in paragraph 6.1 to 6.3 above;

such Learner Content is accurate and complete to the best of your knowledge and belief;

as between you and us, you are responsible for the payment of any third party fees related to the provision, publication and use of such Learner Content; and

such use and/or publication of your Learner Content does not and will not infringe or misappropriate any third party rights or constitute a fraudulent statement or misrepresentation.

6.5 With respect to any submissions of Learner Content, you agree to comply with all applicable laws including but not limited to laws regarding online conduct and acceptable content. Specifically, you agree to comply with all applicable laws regarding the transmission of technical data exported from the country in which you reside.

6.6 The Website and/or the Online Content and Courses may provide you with the ability to post notes and replies, take part in group discussions, submit assignments or send similar messages and communications to third party service providers, other Learners and/or us.

6.7 You agree to use communication methods available on the Website and/or the Online Content and Courses only to send communications and materials related to the subject matter for which we (or any applicable educational partner) provided the communication method, and you further agree that all such communications by you are subject to and governed by these Terms, the Policies and our Code of Conduct.

6.8 By using any of the communications methods available on the Website and/or the Online Content and Courses, you agree that:

all communications methods constitute public, and not private, means of communication between you and any other parties;

communications sent to or received from third party service providers or other third parties are not endorsed, sponsored or approved by us in any manner (unless expressly stated otherwise by us); and

most content will be reactively moderated if flagged by Learners or Visitors, but we reserve the right to pre-review or post-review Learner Content to ensure that it complies with generally acceptable standards of communication.

6.9 Additionally, through such communication methods set out in paragraph above, we may make certain types of services available to you, such as chat room services that allow you to communicate with our staff members and/or staff members of our Partner Institutions.

6.10 You acknowledge and agree that the services set out in paragraphs 6.6 to 6.9 above (including without limitation chat room services) may be monitored or recorded for quality control purposes and that the information or material provided as part of the services is included within these Terms and is provided for educational purposes only.

6.11 Any Learner Content that is published on the public discussion areas of the Website (for example, the forums or areas where posts are made) will be subject to a Creative Commons Licence (Attribution-Non Commercial-NoDerivs; BY-NC-ND). We will not make available any Learner Content related to your assignments or assessments.

7. Copyright Policy

7.1 It is our policy that any content included on the Website or within the Online Content and Courses that infringes, or is likely to infringe, the intellectual property rights of any third party will be removed from the Website as soon as possible after we are made aware of such infringement or potential infringement.

7.2 If you are the owner of intellectual property rights, or are authorised to act on behalf of an owner, or authorised to act under any exclusive right, you should report any alleged infringements of your intellectual property rights taking place on or through the Website by emailing a Copyright Infringement Notice to dpo@icsi.co.uk containing at a minimum the details outlined in section 7.4 below.

7.3 We will take whatever action, in our sole discretion, we deem appropriate, including the removal of the challenged content.

7.4 When you notify us in accordance with paragraph 7.2, your written Copyright Infringement Notice must contain the following:

statement telling us you believe that you have found content on the Website which you believe infringes your intellectual property rights;

which country your intellectual property rights apply to;

the title of the content concerned and the full URL for access to that content;

statement explaining how the content infringes your intellectual property rights;

your mailing address, telephone number and email address so that we can contact you;

a statement that the information contained in the notice is accurate and that you are the owner of the intellectual property rights or have an exclusive right in law to bring infringement proceedings in respect of its use; and your signature (an electronic signature is sufficient).

7.5 We will, acting in our sole discretion, terminate Learner Accounts and access to the Website and Online Content and Courses if a Learner has been notified of infringing activity twice or more (regardless of whether the Learner has taken appropriate action as we may direct.

8. Privacy and Security

We respect your right to privacy. Please see our Privacy Policy for full details.

9. Linking to Other Sites

9.1 The Website may contain links to pages on other websites (“Linked Sites”), and those Linked Sites may contain content or offer products and/or services for sale.

9.2 We do not author, edit, control, or monitor these Linked Sites. You acknowledge and agree that:

we have no responsibility for the accuracy or availability of information provided by Linked Sites; and

we do not control or endorse the sponsors of such Linked Sites or the content, products, advertising or other materials presented on such Linked Sites.

9.3 We may remove any links to Linked Sites from the Website at any time for any reason.

9.4 We will not be liable for any transactions conducted by you with third parties through any Linked Site or for any liability arising from any representations or information provided on such Linked Sites.

9.5 We appreciate that Linked Sites may contain material in which the operator of the Linked Sites has intellectual property rights. We respect those rights and provide the links for information purposes only. The fact that we have linked to any Linked Site does not create or imply any relationship or partnership between us and the operator of such Linked Site.

10. Your Liability to Us

10.1 You indemnify and keep us fully indemnified from and against all actions, claims, demands, costs, expenses, liabilities, loss, damages or other monetary relief brought, made or awarded against or incurred by us resulting (directly or indirectly) from:

 you submitting Learner Content to the Website or participating in the Online Content and Courses;

using newly acquired skills for illegal or malicious attacks in an attempt to compromise any computer system;

your access to or use of the Website or Online Content and Courses;

your breach of any of these Terms; and

any negligent act or omission, deliberate default or breach of statutory duty on your part.

10.2 Each indemnity in this paragraph is separate and independent from the other obligations in these Terms. Each of these indemnities is to remain fully effective despite any indulgence granted from time to time and despite any judgment or order.

10.3 This paragraph 11 survives the expiry of these Terms.

11. Our Liability to you

11.1 Nothing in these Terms affects any statutory rights that you are entitled to as a consumer.

11.2 The Website and the Online Content and Courses are provided to you “as is” and we make no warranty or representation to you with respect to them.

11.3 We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss, or any other losses, howsoever caused arising out of or in connection with these Terms. This includes (without limitation):

any loss of profit (directly or indirectly);

any loss of goodwill; and

any loss of opportunity.

11.4 We provide the Online Content and Courses on the Website in good faith but give no warranty or representation that the Online Content and Courses are accurate, complete or up-to-date or that they will meet your requirements, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of Online Content and Courses on the Website and your use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

11.5 Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be timely, secure, uninterrupted or error-free and disclaim all liability in that respect to the greatest extent permitted by law.

11.6 We accept no responsibility for any loss or damage incurred by you as a result of:

any reliance placed by you on the completeness, accuracy or existence of any information or advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the Website or in relation to the Online Content and Courses;

any changes which we may make to the Website or Online Content and Courses, or for any temporary interruptions in the provision of the Website or Online Content and Courses;

the deletion of, corruption of, or failure to store, any Online Content and Courses and other communications data maintained or transmitted by or through your use of the Website;

your failure to provide us with accurate account information; or

your failure to keep your account details secure and confidential.

11.7 We reserve the right to suspend your use of the Website and/or access to the Online Content and Courses at any time for operational, regulatory, legal or other reasons.

11.8 We may terminate your Learner Account or access/use of the Website with immediate effect:

if we reasonably believe you or any Learner you are connected with are in breach of any of these Terms;
in order to prevent any fraudulent, unlawful or abusive activity; or
if it is necessary to prevent or stop any harm or damage to us, other Learners of the Website or the general public

12. Governing Law

12.1 These Terms, your use and access to the Website, and all other policies issued by us whether referred to by us herein or not are governed by and construed in all respects in accordance with the laws of England and Wales.

12.2 Any or all disputes arising between you and us (whether contractual or non-contractual) in connection with your access and use of the Website, including as to the validity of these Terms or policy issued by us, will be subject to the exclusive jurisdiction of the courts of England and Wales. For any dispute between you and us, you agree that you will first attempt to resolve it with us informally. In the unlikely event that we are unable to resolve the dispute in this manner within 28 days of the dispute being notified in writing, we both agree to submit to the exclusive jurisdiction of the courts of England and Wales to resolve any such dispute.

12.3 Notwithstanding paragraph 13.2, you agree that we are permitted to apply for injunctive remedies (or any other types of interim relief) in any jurisdiction at any time.

13. Changes to the Website and these Terms

13.1 We may update or amend these Terms (as well as our Policies or and other guidance we issue) from time to time to comply with law or to meet our changing business requirements. When we update our Terms or Policies, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the Website.

13.2 For any operational, regulatory, legal or other reason, we reserve the right to modify, suspend or discontinue all of the Online Content and Courses with or without notice to you and we will not be liable to you or any third party for any such modifications, suspension or termination. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

14. Fees and Payment

14.1 To be considered valid, the online booking of courses must be accompanied by payment at time of booking. All payments must be made in UK Pounds Sterling. In the case of examination re-sits, each re-sit will be invoiced, contact ICSI for exam prices. Certificates are only available in digital format and at no additional cost.

14.2 All credit card details are handled securely by Pay Pal. For more information please see https://www.paypal.com/uk/webapps/mpp/paypal-safety-and-security.

14.3 Course fees are subject to VAT, which is not included in the listed price.

14.4 Full payment must be received by ICSI for all Classroom and Live Online courses before the start of the course, otherwise attendance will not be permitted.

14.5 The Client accepts the responsibility to verify that any courses booked are suitable for the intended purpose. Clients booking courses for Delegates accept that it is their responsibility to assess whether the chosen courses are appropriate for the Delegates attending them, and that the Delegates have the necessary foundation and understanding of the subject to be able to benefit from the chosen course(s). The Client confirms that he/she has read and understood the course prerequisites and confirms that the delegate understands and meets these requirements. 

15. Cancellation and Refund

15.1 On-demand course (eLearning course)

you may have the right to cancel or request a refund under certain circumstances, in accordance with this policy if you purchase an on-demand course. Refunds or cancellations can only be issued if:

you have requested it within 14 days from the date of purchase;
you have not completed (or attempted to complete) any quizzes/tests;
you have not received an exam voucher (or attempted to complete an exam)
you have not activated or access any Online Labs
you have not received a Certificate of Achievement or Statement of Participation (whether digital or physical) on the course

15.2 Classroom, Live Online course, Bootcamps

Any changes (including requests for rescheduling by the client) or cancellations must be made in writing 20 working days prior to the start date of the Course otherwise the following penalties will occur:

Notice of Cancellation

Penalty (% of course costs)

Over 20 working days’ notice

No Charge

11-20 working days’ notice


0-10 working days’ notice


15.3 Cancellations/Postponed courses by us

ICSI reserves the right to cancel or postpone any course at our discretion. If the course is cancelled, ICSI will refund to you 100% of the fees already paid by you in advance. If the course is postponed, fees are not refundable, course fees can be transferred for the same course within a year.

15.4   Prepaid vouchers for any individual course(s) and exam(s) shall remain valid for six months from the date of the purchase.

15.5 How to request a refund for a training course

To request a refund or cancellation, contact us at customerservice@icsi.co.uk with your email address and order/Invoice number.

When and how we issue refunds:
Upon determining that a cancellation or refund is due to you under these Terms, we will issue such refund or cancellation within 14 days of:

our receipt of the returned Product(s); or our confirmation that such refund or cancellation is due to you otherwise than through return of the Products.
If you are entitled to a refund we will refund you on the credit card or debit card used by you to pay for the Product(s).

16. Examination Information

16.1 Exam Refund and Transfer Policy

All ICSI exam voucher purchases are final. Please make sure that you have selected the correct exam and the correct number of vouchers.
Voucher expiration dates cannot be extended under any circumstances.
You must register and take your exam prior to the voucher expiration date.
One voucher corresponds to one exam, and is valid at ProctorU online proctoring service or Person VUE depending on the exam.
Vouchers are not transferable between certification programs.
ICSI and the participating test provider are not responsible for lost or stolen vouchers.
Vouchers cannot be redeemed for cash or credit.
Vouchers are non-refundable and non-returnable.
ICSI vouchers may not be resold.
ICSI may retire certifications and corresponding exams prior to voucher expiration dates.

16.2 ICSI Exam Registration and Technical Requirements

Please visit https://support.icsiglobal.com/hc/en-gb/articles/360001117877-Exam-Registration-and-Technical-Requirements

17. Certification

17.1 ICSI Certification Renewal Policy

All ICSI certifications expire three years from the date you earn it and must be renewed before that expiration date. ICSI regularly updates its exams to make sure they cover the most relevant skills needed to succeed in the role.

If a new exam is released during your three-year renewal cycle, you may renew your ICSI certification by taking and passing the most current version.

If you don’t know your certification’s expiration date you may retrieve your ICSI certification by visiting https://www.credential.net/retrieve-credentials/ and check your certification’s expire date.

17.2 ICSI Certification Retake Policy

If you fail an ICSI Certification Exam and wish to re-take it, ICSI doesn’t require a waiting period between the first (1st) and second (2nd) attempt to pass such examination.

However, before your third (3rd) attempt or any subsequent attempt to pass such examination, you shall be required to wait for a period of at least fourteen (14) calendar days from the date of your last attempt to pass such examination.

A test found to be in violation of the retake policy will be invalidated and the candidate may be subject to a suspension period. Repeat violators will be permanently banned from participation in the ICSI Certification Program.

Candidates must pay the exam price each time they attempt the exam. ICSI does not offer any free re-tests or discounts on retake.

17.3 ICSI Candidate Identification Policy

In order to protect you and your certification, ICSI ensures that all candidates taking certification examinations verify their identity by showing a government-issued photo identification document at the time of their proctored examination, prior to taking the test. Identification documents must be:

Original. Photocopies will not be accepted.

One of the following government-issued documents: International Travel Passport, National Identification Card, Military ID, Driver’s License, Alien registration card (green card, permanent resident visa).

Valid (unexpired) at the time of examination.

Matching your registration/application. First and last name on identification document should match the first and last name used to register for the certification, examination, or training.

Legible and should bear a clear, recognizable photo.

If you are unsure of your identification documents, please contact us PRIOR to your examination appointment.

18. Other Important Terms

18.1 If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the remainder of these Terms remain in full force and effect.

18.2 Only you and we are entitled to enforce these Terms. No third party is entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 (which is expressly excluded) or otherwise.

18.3 We may freely transfer or assign any part of our rights or delegate our obligations under these Terms. You are not entitled to transfer or assign, by operation of law or otherwise, any part of your rights or delegate your obligations under these Terms without our prior written consent.

18.4 These Terms, the Policies and the Code of Conduct set out the entire agreement between you and us and replace any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms does not constitute a waiver by us of that right.